24-HOUR HOTLINE

The actions taken by the Center’s operator to assist to the subscriber are as follows:

• Directly alerts and mobilizes the appropriate Authorities (Emergency Service, Local Police Department, Fire Department, Port Authority).
• Notifies the subscriber immediately, wherever he is, or the persons whom the subscriber has alternatively declared must be notified.
• In addition to alerting Emergency Services and incumbent authorities, we provide you with the option of sending a patrol directly with trained staff. As soon as the Hotline receives a signal from the alarm system with which it is connected, it instructs one of the company’s patrols to set out and check the specific location from which the alarm went off in order to deter violation of the guarded area.
• It verifies the received signals and, accordingly, performs appropriate subscriber notification actions (power cuts, etc.).
• It monitors and implements a series of discrete electronic security procedures for specialized systems.

The services of the Hotline include:

• Intrusion alert even from a disarmed zone
• Security code for identification by the Hotline
• System ON-OFF, user details and logging of the respective hours
• Checks for proper telephone operation
• Personal threat alarm (alert Police Emergency (100) and customer point of contact)
• Medical alarm (alert Ambulance (166) and emergency telephones)
• Fire alarm (alert Fire Brigade (199) and customer point of contact)
• Locate the problem and restore the fire detection zone (alert customer point of contact)
• Remote programming of main unit
• Monitor power outage reset switch 220V (alert customer point of contact)
• System battery failure or disconnection and resetting (alert customer point of contact)
• OFF under threat (alert Police Emergency (100) and emergency phones)
• Keyboard block if someone tries to find the code (alert customer point of contact).